Ownership
Returns and order changes.
For order changes, returns or a product that needs attention, begin with the details of your purchase.
Start with your order.
Refer to the return and cancellation terms supplied with your purchase. Your order documents and applicable rights govern the request.
Contact CUIVEN with your order reference, model and the reason for the change or return.
If a delivery arrives damaged.
Retain the packaging and take photographs of the product and shipping damage. Include those photographs and your order reference when contacting CUIVEN.
Arrange the return first.
Please contact CUIVEN before shipping a product back. The return destination, handling instructions and any applicable costs depend on the order and the reason for return.