Ownership
Warranty and service.
Find the terms for your purchase and the information to include when requesting service.
Your purchase documents.
The warranty supplied with your order sets out the covered product, coverage period, conditions and service procedure. Keep it with your order confirmation and installation records.
Your order documents and the rights that apply to your purchase govern its coverage.
Request assistance.
Contact CUIVEN with your model, order reference, purchase date and a description of the issue. Include photographs that show the unit and the part involved.
If the issue occurs during use, describe what happens and any message shown on the product.
Before you arrange work.
Contact CUIVEN before returning a unit or authorizing work you intend to claim under a warranty. Refer to your purchase documents for the service procedure that applies.